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LVLY offers a same-day delivery service across metro areas in Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Adelaide, Perth and Fremantle and next-day delivery service to other areas of Australia, classed as ‘national delivery’. 98% of national orders are delivered on the next business day, however, sometimes they can take a little bit longer (up to 4 days) depending on our courier partners. The cost of delivery is dependent on suburb and fees start from $22.95. This is subject to change and will be updated on our website as the changes occur. Our delivery hours are between 2PM and 9PM. Please note we are not able to guarantee delivery at a specific time of day. Our courier partners do not provide same-day or next-day delivery services to all regional parts of Australia or to International markets but please get in touch if you would like to arrange a custom delivery and we will be more than happy to facilitate this if we can. In the circumstance of the gift not being received by the recipient within four days of the chosen dispatch date, LVLY will contact our third-party logistics company to launch an investigation. We aim to provide a resolution within 24 hours of the investigation launch. Unfortunately, we cannot send to PO Boxes as part of our same-day or next-day delivery options.
LVLY uses reputable third-party contract couriers to deliver gifts across Australia, including but not limited to StarTrack. Due to the reliance on third-party courier services, LVLY cannot be held responsible for delays during transit. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a gift not arriving at a certain time or place. Once a gift has been delivered to a concierge or front desk at the address specified we cannot be held responsible for the gift getting to the recipient. In regards to hospital deliveries, if the patient has been discharged the gift will be returned to LVLY HQ and a re-delivery fee will apply. In the unfortunate event of a delay or delivery issue, LVLY will work with the customer to assist in resolving any issues that may be a result of a third-party failure.
A gift is considered as undeliverable if (i) the Recipient’s address is incomplete, incorrect, or cannot be located, (ii) there is no one at home to receive the gift and there is nowhere safe to leave the gift (iii) the delivery is refused by the recipient before opening the package.
All undeliverable gifts will either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to LVLY HQ where the customer will be liable for all charges and fees incurred in returning, storing, or disposing of an undeliverable gift. When a gift is re-directed to a local post office a courier card will be left at the recipient’s address to inform them of their local collection point. Due to the perishable nature of some of our products (e.g. flowers), it is strongly advised that recipients collect their gift within 24 hours from the collection point indicated on the courier card. LVLY cannot be held responsible for delays in the collection and pick-up of gifts and is not liable for the quality and condition of perishable goods, such as flowers, that have not been collected within a 24-hour time frame from the date and time of attempted delivery.
Couriers sometimes face problems with delivering goods to units and apartment buildings which can result in gifts arriving late, going missing, or being returned to the closest LVLY HQ. If gifts are being delivered to an apartment or unit address the customer is responsible for ensuring that the recipient will be available on the day to receive the gift. If the recipient is not home and the courier cannot gain access to the building to leave the gift in a safe place the gift will be deemed ‘undeliverable’ and either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to LVLY HQ where the customer will be liable for all charges and fees incurred in returning, storing or disposing of an undeliverable gift.
In the event of an undeliverable gift being re-directed to a local post office, a courier card will be left at the original delivery address to inform the recipient where to collect the gift. LVLY is not responsible for gifts not collected by the recipient.
Please be very careful in providing us with correct, complete, and up-to-date address information. If you provide us with an incorrect or incomplete address and we deliver your order as per your instructions, we can accept no responsibility for the mistake. If we are unable to deliver to an incorrect or incomplete address and the order is returned to LVLY HQ, we can redeliver but the customer will incur an additional delivery charge as well as a product replacement fee for any perishable items, such as flowers, that need to be replenished.